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Privacy Policy

This privacy policy sets out how we deal with your ‘personal information’, that is, information that could identify, or is related to the identity of, an individual.

What personal information do we collect? In order to assist you in your consultation, we will ask you to provide certain information. This includes:

  • Name
  • Home or business address for invoicing
  • Email address
  • Telephone number
  • The following information to understand your current wellbeing;

Whether you are being treated or have you ever been treated for any psychiatric illness including depression

Whether you have seen or are currently seeing a counsellor, psychotherapist, or psychologist for any reason.

Whether you are currently taking any prescribed medication related to mental health.

How do we collect this personal information?

All the information collected is obtained directly from you. Initial information about you such as name, email address, phone number is collected when you submit a contact form through this website or make an enquiry via email or telephone. More information is collected prior to your initial consultation when you complete the Coaching Agreement form and the Client Record Sheet. which also requests that you provide consent for us to store and use your data. Your consent is required in order to ensure compliance with data protection legislation. Subsequently, we will add to this initial information details of the consultations you attend.

How do we use this personal information?

Your personal information is used to ensure that your sessions are tailored to the most appropriate and beneficial manner possible. We will communicate with you by email, other digital methods, by telephone or by post.

With whom do we share your personal information? We do not share your personal information.

How long do we keep your personal information? in accordance with the requirements of the insurance provider, information will be held for 7 years.

How your information can be updated or corrected?

To ensure that we have accurate and up-to-date information, you need to inform us of any changes you believe we should make to the personal information we hold. You can do this by contacting us for the services you have consulted with us by email and telephone.

Under data protection legislation, you have the right to inspect the personal information we hold about you. You can make a request to do so by contacting us and we will endeavour to respond within 14 working days.

How do we store your personal information?

This information will be stored securely, in accordance with the guidelines issued by the GDPR either electronically or in hard copy.

We take steps to protect your personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

Changes to this policy This policy may change from time to time, any updates will be placed on this website. This policy was last updated September 2024.

Contact If you have any queries about this policy, need it in an alternative format, or have any complaints about our privacy practices, please contact us on hello@thewholelife.co.u